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Intelligent Email Auto-Classification and Reply Workflow

This workflow automatically retrieves new emails from Gmail and utilizes advanced language models and text classification techniques to achieve intelligent categorization and customized responses for emails. It can quickly identify different types of business emails, such as guest submissions and course inquiries, and automatically send appropriate replies. Meanwhile, processed emails are marked as read and tagged, and the sender information is synchronized with the email marketing system, greatly enhancing email management efficiency and customer relationship maintenance.

Workflow Diagram
Intelligent Email Auto-Classification and Reply Workflow Workflow diagram

Workflow Name

Intelligent Email Auto-Classification and Reply Workflow

Key Features and Highlights

This workflow is triggered by incoming Gmail messages, automatically retrieving new email content. It leverages the Google Gemini language model combined with a text classifier to intelligently categorize email subjects and bodies. Customized automated reply emails are sent based on different inquiry types. Additionally, processed emails are automatically marked as read, labeled with specified tags, and the sender’s contact information is synchronized to the Brevo (formerly SendInBlue) email marketing system, enabling efficient automation of email management and customer relationship workflows.

Core Problems Addressed

  • Automatically identifying and classifying various types of business emails (guest posts, YouTube video collaborations, online course inquiries, etc.) to eliminate manual screening complexity and errors.
  • Quickly and accurately automating responses to customer inquiries, enhancing response speed and customer satisfaction.
  • Automating email archiving and label management to improve inbox organization efficiency.
  • Automatically syncing contact information to facilitate marketing efforts and follow-ups.

Use Cases

  • Content marketing teams handling large volumes of submissions and collaboration inquiries.
  • Video channel managers receiving and responding to video collaboration requests.
  • Online education platforms automatically replying to course consultation emails.
  • Small and medium-sized enterprises and personal brands implementing intelligent classification and automated replies for customer emails.
  • Marketing teams managing contacts and email labels in a unified manner.

Main Workflow Steps

  1. Gmail Trigger: Poll the Gmail inbox hourly to capture new emails.
  2. Emails from Existing Contracts: Filter out emails from internal or existing contract addresses to avoid duplicate processing.
  3. Reply Condition Check: Exclude emails that have already been replied to, preventing duplicate responses.
  4. Google Gemini Chat Model: Utilize the Google Gemini language model to assist in understanding email content.
  5. Text Classifier: Automatically classify emails into three categories—Guest Post, YouTube Video, and Udemy Course—based on subject and body content.
  6. Send corresponding automated reply emails based on classification results:
    • Guest Post Inquiry: Send guest post collaboration details.
    • YouTube Video Inquiry: Send YouTube video collaboration proposals.
    • Send Email: Send replies to online course inquiries.
  7. Mark as Read: Mark the email as read.
  8. Apply Label: Add specified labels to the email for easy archiving and management.
  9. Create Contact in Brevo: Sync the sender’s email address to the Brevo email marketing system for streamlined customer management.

Involved Systems and Services

  • Gmail (email triggering and operations)
  • Google Gemini (PaLM) Language Model (intelligent email content understanding)
  • Brevo (SendInBlue) (customer contact management)
  • SMTP Email Sending Service (automated reply email delivery)

Target Users and Value

  • Content creators and marketers: Automate handling of large volumes of collaboration emails to improve efficiency.
  • Corporate customer service teams: Rapidly classify and manage customer inquiry emails to enhance response times.
  • Educational training institutions: Automatically respond to course inquiries, reducing manual customer service workload.
  • Independent media and video bloggers: Automatically manage video collaboration emails to optimize communication workflows.
  • Any professionals requiring intelligent email classification and automated replies, significantly saving time and enhancing customer experience.