Linear Issue Intelligent Classification and Team Assignment

Workflow Name

Linear Issue Intelligent Classification and Team Assignment

Key Features and Highlights

This workflow is triggered by new issues in Linear and automatically filters Bug-type issues requiring classification. Leveraging OpenAI’s GPT-4 model, it intelligently analyzes issue descriptions to determine the most appropriate handling team and automatically updates the issue’s team assignment in Linear. If the AI cannot identify a suitable team, it sends a notification to a designated Slack channel to ensure timely attention.

• Integration with Linear API for real-time issue triggering and updates
• Utilizes OpenAI GPT-4’s powerful natural language understanding for intelligent classification
• Dynamically retrieves team lists from Linear to ensure accurate team name matching
• Automatically sends Slack notifications to enhance operational response efficiency
• Predefined multi-team responsibility descriptions with support for flexible customization and extension

Core Problems Addressed

Traditional Bug issue classification and team assignment rely heavily on manual processes, which are inefficient and error-prone. This workflow automates the classification process, reducing manual intervention, improving accuracy and response speed, and preventing issues from being delayed or incorrectly assigned.

Application Scenarios

• Automated Bug issue classification and distribution for software development teams
• Project management scenarios requiring multi-team collaboration
• Technical support centers leveraging natural language understanding for intelligent issue routing
• Enterprises aiming to improve issue handling efficiency and reduce manual workload

Main Process Steps

1. Linear Trigger: Listen for newly created or updated issues within specific teams in Linear
2. Only tickets that need to be classified (Filter): Filter issues with status “Triage,” tagged as Bug, and with filled descriptions
3. Set me up (Configuration Node): Define team names and responsibility descriptions; configure Slack notification channels
4. OpenAI Node: Send issue title and description to GPT-4; based on predefined team responsibilities, intelligently determine the responsible team
5. Get all Linear teams: Dynamically call Linear GraphQL API to retrieve the current list of all teams
6. Merge data: Combine AI recognition results with team list data
7. Check if AI was able to find a team: Determine whether the AI successfully identified a team
8. • If successful, the Set team ID node extracts the corresponding team ID and the Update team node updates the team assignment field of the Linear issue
   • If unsuccessful, the Notify in Slack node sends an alert message to the designated Slack channel

Involved Systems or Services

• Linear: For issue triggering, data retrieval, and updates
• OpenAI GPT-4: For natural language understanding and intelligent classification based on issue content
• Slack: For sending alert notifications when team identification fails

Target Users and Value

• Suitable for enterprises and teams involving product managers, development teams, and operations support collaborating across roles
• Ideal for medium to large software projects seeking to improve issue management efficiency and reduce manual classification errors through automation
• Particularly valuable for organizations with multiple specialized teams requiring clear responsibility delineation
• Helps reduce manual workload through intelligent tools, enhancing team collaboration and issue response speed, thereby supporting agile development and efficient operations management

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By combining Linear’s issue management capabilities with OpenAI’s intelligent analysis, this workflow achieves smart Bug issue classification and automatic team assignment, significantly boosting team collaboration efficiency and response speed. It is an indispensable automation tool in modern software development projects.