PagerDuty and Jira Incident Closure with Mattermost Notification Automation Workflow

This workflow automates the incident management process, ensuring that incidents marked as resolved in PagerDuty can automatically update the corresponding Jira task status to "Closed" in real-time. Additionally, incident resolution information is instantly pushed to a designated Mattermost channel, helping team members stay informed about the progress of the resolution. This automated process reduces errors caused by manual operations, enhances collaboration efficiency, and addresses the issue of information silos across systems, making it suitable for operations, DevOps, and IT support teams.

Workflow Diagram
PagerDuty and Jira Incident Closure with Mattermost Notification Automation Workflow Workflow diagram

Workflow Name

PagerDuty and Jira Incident Closure with Mattermost Notification Automation Workflow

Key Features and Highlights

This workflow automates the synchronization process by updating the corresponding Jira task status to "Closed" once an incident in PagerDuty is marked as resolved. It simultaneously pushes real-time resolution information to a designated Mattermost channel. Triggered via webhook, it ensures consistent incident status across multiple systems, enhancing collaboration efficiency.

Core Problems Addressed

  • Manual synchronization between PagerDuty and Jira is error-prone and inefficient
  • Team members find it difficult to stay promptly informed about incident progress
  • Information silos across systems hinder response speed and collaboration transparency

Use Cases

Ideal for operations, DevOps, and IT support teams managing incidents in PagerDuty while tracking tasks in Jira, and leveraging Mattermost for real-time notifications to relevant members about incident status changes, ensuring rapid response and effective collaboration.

Main Workflow Steps

  1. Receive incident closure request via webhook (triggered by POST request)
  2. Update the corresponding incident status in PagerDuty to "Resolved"
  3. Update the related Jira task status to "Closed" based on PagerDuty incident details
  4. Send a Mattermost message to the incident trigger channel, notifying that the incident has been closed in both PagerDuty and Jira
  5. Send a celebratory message to a specified Mattermost channel to boost team morale upon incident resolution

Involved Systems or Services

  • PagerDuty: Incident management and status updates
  • Jira: Task status synchronization and updates
  • Mattermost: Team messaging and notifications
  • Webhook: Event trigger entry point

Target Users and Value

  • Operations and development teams managing incidents and tasks across multiple systems
  • IT managers seeking to automate incident closure workflows to reduce manual effort and errors
  • Teams aiming for efficient communication and transparency, leveraging instant messaging tools to accelerate response times
  • Any enterprise users looking to achieve seamless integration among PagerDuty, Jira, and Mattermost

This workflow significantly streamlines incident management by enabling automatic synchronization and real-time notifications, thereby improving team collaboration efficiency and incident response speed.