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Bitrix24 Chatbot Application Workflow Example with Webhook Integration

This workflow showcases an example of a chatbot application that is closely integrated with the Bitrix24 platform. It receives and processes chat events in real-time through Webhooks, automatically responding to user messages and supporting dynamic application token validation to ensure secure communication. Additionally, the workflow streamlines the registration and management process for the bot, enabling automatic sending of welcome messages to enhance user interaction experience. It is suitable for internal customer communication and collaboration within enterprises, helping to improve customer service efficiency and reduce operational costs.

Workflow Diagram
Bitrix24 Chatbot Application Workflow Example with Webhook Integration Workflow diagram

Workflow Name

Bitrix24 Chatbot Application Workflow Example with Webhook Integration

Key Features and Highlights

This workflow implements a chatbot application example deeply integrated with the Bitrix24 platform. It receives Bitrix24 events via Webhook, automatically processes various types of bot events (message addition, chat joining, app installation, bot deletion), and intelligently responds to user messages. The workflow supports dynamic validation of application tokens to ensure secure communication, and can automatically register the bot and send welcome messages.

Core Problems Addressed

  • Automated handling of Bitrix24 chatbot event responses, reducing manual intervention.
  • Dynamic validation of application tokens to prevent unauthorized requests and enhance system security.
  • Automated bot registration and management to simplify deployment processes.
  • Real-time user message responses to improve user interaction experience.

Application Scenarios

  • Developing automated customer service or assistant bots for internal enterprise communication and collaboration using Bitrix24.
  • Technical demonstrations or prototype designs requiring rapid setup of Bitrix24-based chatbot applications.
  • Automated management of the Bitrix24 chatbot lifecycle (installation, message processing, chat joining, deletion).
  • Developing intelligent bots with custom message logic to enhance customer service efficiency.

Main Workflow Steps

  1. Webhook Listener (Bitrix24 Handler): Receive POST request events from Bitrix24.
  2. Credentials Setup: Extract and configure client ID, secret, token, and domain information.
  3. Token Validation: Verify the validity of the application token to prevent unauthorized access.
  4. Event Routing: Branch processing based on event types (message addition, chat joining, app installation, bot deletion).
  5. Message Processing: Generate response content based on input messages (e.g., echo user message or send default greetings).
  6. Chat Join Processing: Send welcome messages when new users join the chat.
  7. App Installation Processing: Automatically register the bot and configure event callback URLs.
  8. Bot Registration: Call Bitrix24 API to complete bot registration.
  9. Send Message / Send Join Message: Use Bitrix24 API to send response messages.
  10. Deletion Processing: Handle bot deletion events; no action required but return a success response.
  11. Response Return: Return HTTP 200 or 401 status codes based on processing outcomes.

Involved Systems or Services

  • Bitrix24: Enterprise collaboration and CRM platform; source of bot events and target for message sending.
  • Webhook: Used for real-time reception of Bitrix24 event notifications.
  • HTTP Request Nodes: Invoke Bitrix24 REST API for bot registration and message sending.

Target Users and Value

  • Developers and Technical Teams: Quickly build and demonstrate Bitrix24 bot integration applications, improving development efficiency.
  • Enterprise IT Departments: Implement automated customer service bots to enhance internal collaboration and customer communication quality.
  • Product Managers and Solution Consultants: Showcase Bitrix24 platform bot capabilities to support solution design and implementation.
  • Enterprise Users Seeking Simplified Bot Management: Reduce operational costs through automated workflows and ensure stable bot operation.

This workflow provides a comprehensive example of Bitrix24 chatbot event handling, combining Webhook and dynamic validation mechanisms to achieve intelligent message interaction and automated bot management. It serves as an excellent technical reference for Bitrix24 bot development and application.