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Clockify to Syncro

This workflow automatically synchronizes work hour data from the Clockify time tracking system to the Syncro MSP service management platform and backs up the records to Google Sheets. It listens for work hour information via Webhook, intelligently matches work orders in Syncro, and selects whether to create new or update existing time entries based on existing records. This effectively reduces the tediousness of manual data entry, improves data accuracy and work efficiency, and ensures timely service management. It is suitable for IT service companies and maintenance teams.

Workflow Diagram
Clockify to Syncro Workflow diagram

Workflow Name

Clockify to Syncro

Key Features and Highlights

This workflow enables automatic synchronization of time tracking data from the Clockify system to the Syncro MSP service management platform. It appends synchronization records to a Google Sheets spreadsheet for easy subsequent querying and reporting. By listening to Clockify’s webhook push of time entries, the workflow intelligently matches the corresponding Syncro tickets and decides whether to create new or update existing timer entries in Syncro based on prior synchronization records, achieving seamless automated data synchronization.

Core Problems Addressed

  • Eliminates the tedious manual entry of Clockify time logs into Syncro, reducing human errors and time delays.
  • Maintains real-time consistency between Clockify and Syncro time data, ensuring accuracy and timeliness in service management.
  • Backs up synchronized data in Google Sheets for convenient team management and auditing.

Use Cases

  • IT service companies or maintenance teams that use Clockify for time tracking while managing customer tickets and service workflows in Syncro.
  • Scenarios requiring automated synchronization of time tracking data into a service management system to improve efficiency and data accuracy.
  • Business contexts needing archival and verification of synchronized time entries.

Main Workflow Steps

  1. Webhook Node listens for POST requests from Clockify, receiving time entry data.
  2. IF1 Condition Node checks if the project name contains “Ticket” to determine whether to proceed.
  3. Retrieves the Syncro API base URL via EnvVariables.
  4. ForSyncro Node extracts the ticket ID from the Clockify time entry data.
  5. SetTechnicians Node configures the mapping of technician IDs for synchronization.
  6. MatchTechnician Node matches Clockify users to corresponding technician IDs.
  7. FindMatch Node searches Google Sheets to check if the Clockify time entry has already been synchronized.
  8. IF Node determines if a synchronization record exists:
    • If yes, calls UpdateSyncroTimer Node to update the timer entry in Syncro.
    • Otherwise, calls NewSyncroTimer Node to create a new timer entry.
  9. Appends the synchronized data to Google Sheets for backup via the ForGoogle Node.

Systems and Services Involved

  • Clockify: Source of time tracking data.
  • Syncro MSP: Service management system receiving synchronized time entries.
  • Google Sheets: Stores synchronization mappings and backup records.
  • Webhook: Receives real-time data pushes from Clockify.
  • n8n Automation Platform: Orchestrates and executes the workflow.

Target Users and Value Proposition

  • IT support teams, service outsourcing companies, and maintenance engineers who need efficient management of time logs and customer tickets.
  • Organizations seeking to break down data silos between time management tools and service management systems by automating time data synchronization.
  • Managers aiming to enhance operational transparency and accuracy through automated synchronization and data backup, reducing redundant data entry tasks.