Daily Team Ticket Synchronization to Google Sheets
This workflow automatically pulls ticket data for a specified team from the project management tool on a daily schedule and efficiently syncs it to Google Sheets. By handling complex data structures and setting custom fields, the team can monitor ticket statuses in real time, reduce manual operations, improve work efficiency, and facilitate cross-department collaboration and data analysis. This process addresses core issues such as data synchronization, format standardization, and real-time updates, making it suitable for teams that need to regularly compile ticket information.
Workflow Name
Daily Team Ticket Synchronization to Google Sheets
Key Features and Highlights
This workflow enables automated daily retrieval of ticket data for a specified team from the Linear project management tool. It supports paginated fetching to obtain the complete dataset, automatically processes and flattens complex data structures, and sets custom fields such as ticket estimated time and tags. Finally, it efficiently synchronizes the ticket information into Google Sheets, facilitating subsequent team analysis and management.
Core Problems Addressed
- Automated scheduled synchronization of team ticket data, reducing manual export operations
- Resolves challenges of paginated data retrieval to ensure data completeness
- Standardizes and flattens multi-level nested data for easier spreadsheet display and filtering
- Automatically updates Google Sheets to guarantee data timeliness and accuracy
Use Cases
- Product managers and project managers needing real-time visibility into team ticket status and priorities
- Teams requiring consolidated ticket data in shared spreadsheets for cross-department collaboration
- Scenarios demanding custom tagging and time estimation on tickets to support progress assessment
- Organizations aiming to reduce maintenance costs of data synchronization through automation and improve work efficiency
Main Workflow Steps
- Trigger the workflow daily at a scheduled time (default 9:00 AM)
- Call the Linear GraphQL API to fetch the ticket list for the specified team
- Check for the presence of next-page data and loop through pagination to retrieve all tickets
- Split the ticket list and process each ticket individually
- Set custom fields (e.g., default estimated time of 1 hour, extract ticket tags)
- Flatten the data structure to facilitate subsequent writing into the spreadsheet
- Automatically append or update corresponding rows in Google Sheets
Involved Systems or Services
- Linear (project management tool providing GraphQL API)
- Google Sheets (online spreadsheet platform used for storing and displaying ticket data)
- n8n (workflow automation platform responsible for scheduling and node execution)
Target Users and Value
- Teams managing projects with Linear, especially product and project managers who need regular ticket summaries
- Operations and management personnel seeking to minimize manual data maintenance through automation
- Technical staff requiring integration of project management data with other business systems
- This workflow enables teams to obtain complete and structured ticket data in real time, enhancing project transparency and collaboration efficiency