My Workflow 4
This workflow receives customer feedback through a Webhook, utilizes AI to intelligently analyze the feedback content, and automatically generates a summary report and social media promotional copy. The summary report is then sent to the team via email, while the promotional copy is sent to a designated chat group on Telegram. This automation and intelligence in feedback processing effectively enhance the analysis and dissemination of customer feedback, helping the company respond to customer needs more quickly and optimize its services.
Workflow Name
My Workflow 4
Key Features and Highlights
This workflow receives customer feedback via Webhook, leverages AI-powered intelligent analysis to process the feedback content, automatically generates a feedback summary report and social media promotional drafts, then sends the summary report to the team via email and distributes the promotional drafts to designated Telegram chat groups. It achieves automation and intelligence in feedback handling.
Core Problems Addressed
Traditional customer feedback processing is often time-consuming and inefficient at extracting key insights. This workflow automates the collection, analysis, summarization, and dissemination of feedback information, significantly improving response speed and the efficiency of converting feedback into valuable content.
Use Cases
- Customer service teams quickly organizing customer feedback
- Marketing teams generating social media content drafts
- Internal corporate processes enhancing customer satisfaction management
- Any scenario requiring extraction of key information from large volumes of textual feedback and automated distribution
Main Process Steps
- Receive Feedback: Collect customer-submitted feedback via Webhook.
- Prepare AI Prompt: Package the feedback into an AI analysis request that includes summarizing positive points, proposing improvement suggestions, and generating social media copy.
- Analyze with AI: Invoke a deep learning API to perform intelligent analysis and content generation on the feedback.
- Format AI Output: Parse the AI response, separating it into a feedback summary report and social media promotional drafts.
- Send Feedback Report: Email the summary report to relevant team members.
- Send Social Draft: Push the generated promotional drafts to designated Telegram chat groups for quick publication.
Involved Systems or Services
- Webhook: Receives customer feedback data
- AI Analysis Service (DeepSeek API): Intelligent text analysis and content generation
- Email Service: Sends feedback summary reports
- Telegram: Distributes social media content drafts
Target Users and Value
- Customer service managers and teams, enabling rapid insight into key customer feedback points
- Marketing professionals, automating the creation of high-quality promotional content drafts
- Business managers, enhancing the efficiency and responsiveness of feedback handling
- Technical personnel, providing a streamlined and user-friendly automated feedback processing solution
This workflow realizes end-to-end automation from customer feedback intake through intelligent analysis to multi-channel distribution, greatly enhancing the efficiency of extracting and utilizing feedback value.