Noco Kanban Board with AI Prioritization

Workflow Name

Noco Kanban Board with AI Prioritization

Key Features and Highlights

This workflow integrates AI-powered intelligent classification technology to automatically identify and prioritize user-submitted incident or request reports, enabling efficient task allocation and time management. Utilizing NocoDB as the data storage platform and leveraging the OpenAI GPT-4 model for intelligent parsing, it automatically determines the event category, response time, resolution time, and assigns the task to the appropriate responsible person. The system supports multi-channel notifications (email and Slack) to ensure timely communication of task status to both customers and developers. By automatically monitoring task response and completion statuses, it proactively reminds relevant personnel to handle overdue or incomplete tasks, thereby enhancing team collaboration efficiency and customer satisfaction.

Core Problems Addressed

• Automated processing and classification of large volumes of user feedback and incident reports, eliminating tedious manual filtering
• Intelligent priority determination to ensure critical tasks receive prompt attention
• Real-time task status tracking and reminders to prevent task neglect or delays
• Multi-channel communication to keep customers and responsible parties synchronized, reducing communication blind spots

Application Scenarios

• Incident report handling in customer service and technical support centers
• Automated classification and management of product feedback and feature requests
• Task prioritization and tracking for software development teams
• Any team requiring efficient handling of large volumes of incident reports and task assignments

Main Workflow Steps

1. Users submit incident reports via the “Incident Form,” including email, description, and desired category.
2. The workflow retrieves predefined event classification criteria from the NocoDB data table and aggregates them.
3. The OpenAI GPT-4 model intelligently analyzes the user description to automatically determine the specific event category, response time, resolution time, and default assignee.
4. The parsed results are formatted and written into the NocoDB event table with the status set to “To Do,” and expected response and resolution times are calculated and set.
5. The system periodically checks for tasks that have not been timely responded to or completed by the assignee, sending email reminders to both customers and assignees, and Slack notifications to assignees when necessary.
6. Customer and developer information is kept synchronized to ensure timely task follow-up and feedback.

Involved Systems or Services

• NocoDB: Storage and management of event definitions and event data
• OpenAI GPT-4 Model: Natural language understanding and intelligent classification
• Email (SMTP): Notifications to customers and assignees
• Slack: Instant messaging reminders for assignees
• n8n Automation Platform: Overall workflow orchestration and execution

Target Users and Value

• Customer Service Managers and Technical Support Teams: Automate classification and task assignment to reduce workload and improve response speed.
• Product Managers and Development Teams: Clarify task priorities and responsibilities for transparent and efficient task management.
• Small and Medium-sized Enterprises or Teams: Quickly build an intelligent incident management system without complex development, enhancing customer experience and team collaboration efficiency.