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GDPR Data Deletion Automation Workflow

This workflow automatically processes user GDPR data deletion requests through Slack commands, ensuring the quick and compliant removal of user data across multiple SaaS platforms (such as Paddle, Customer.io, and Zendesk). After validating the requests, it sequentially performs the deletion operations and generates detailed logs stored in Airtable, while also providing feedback on the results to Slack. This ensures the automation and traceability of the entire process, thereby enhancing the efficiency and trust of the business in user privacy protection.

Workflow Diagram
GDPR Data Deletion Automation Workflow Workflow diagram

Workflow Name

GDPR Data Deletion Automation Workflow

Key Features and Highlights

This workflow is triggered via a Slack Slash Command, automatically recognizing the user’s deletion command and target email address. After validating the legitimacy of the request, it sequentially invokes multiple sub-workflows to delete user data across systems such as Paddle, Customer.io, and Zendesk. Upon completion, a deletion log is automatically generated and stored in Airtable, while the processing results are fed back to Slack, ensuring a fully automated and traceable process.

Core Problems Addressed

Enables enterprises to rapidly respond to GDPR data deletion requests by unifying and managing data deletion processes across multiple services. It eliminates delays and errors caused by manual operations, thereby enhancing compliance efficiency and timely protection of user privacy.

Use Cases

  • Enterprises receiving user-initiated data deletion requests via Slack
  • Need for automated data cleansing across multiple SaaS platforms
  • Compliance or customer service teams requiring easy triggering and tracking of data deletion workflows
  • Requirement to centrally archive operation logs for auditing and compliance reviews

Main Process Steps

  1. Receive Slack Slash Command requests via Webhook
  2. Validate the request token to ensure security
  3. Parse and verify command format and parameters (e.g., operation type and email)
  4. Validate the command and return error prompts for any anomalies
  5. Perform SHA256 encryption on the email address
  6. Sequentially invoke Paddle, Customer.io, and Zendesk data deletion sub-workflows
  7. Aggregate deletion results, generate log records, and store them in Airtable
  8. Provide final operation status and log links back to the Slack user

Involved Systems and Services

  • Slack (Slash Command triggering and feedback)
  • Paddle (data deletion sub-workflow)
  • Customer.io (data deletion sub-workflow)
  • Zendesk (data deletion sub-workflow)
  • Airtable (log storage)
  • n8n platform (overall workflow orchestration and automation execution)

Target Users and Value

  • Legal and Compliance Teams: Rapidly and compliantly respond to user privacy deletion requests
  • Customer Service and Operations Teams: Simplify processes and reduce manual intervention
  • Technical Teams: Enhance automation and maintenance efficiency through visual workflows
  • Enterprise Managers: Reduce data breach risks and boost user trust and corporate compliance reputation

This workflow seamlessly automates complex multi-system data deletion processes, significantly improving the speed and accuracy of enterprise responses to privacy protection requests. It is an indispensable tool for GDPR compliance.