Get Product Feedback
This workflow is designed to efficiently collect and manage user product feedback. After collecting feedback data through Typeform, it automatically organizes and stores the information in an Airtable database. For feedback with a score higher than 7, it automatically creates Trello tasks, facilitating timely follow-up by the team, thereby improving the efficiency of feedback processing and ensuring a quick response to customer voices. This process is suitable for product teams, customer service, and project managers, helping them systematically manage user feedback and enhance product iteration and customer satisfaction.
Workflow Name
Get Product Feedback
Key Features and Highlights
This workflow collects user product feedback via Typeform, automatically organizes the feedback data, and stores it in an Airtable database. Based on the rating, important feedback is automatically converted into Trello tasks for easy team follow-up. The process is highly automated and efficient, ensuring centralized management of feedback data and timely response to critical issues.
Core Problems Addressed
Helps businesses or teams effortlessly collect, organize, and manage customer product feedback, preventing information fragmentation and improving feedback handling efficiency. Automatically triggers task reminders for high-rated feedback to ensure customer voices are quickly addressed and implemented.
Use Cases
- Product teams collecting user satisfaction and suggestions
- Customer service departments managing client feedback
- Market research and user experience analysis
- Project management for rapid identification of key improvement areas
Main Workflow Steps
- Typeform Trigger: Listens for and receives user-submitted feedback form data.
- Set: Extracts and organizes key fields, including rating, name, email, and detailed description.
- Airtable: Appends the organized feedback data to the Airtable database for centralized management and easy querying.
- IF Condition: Evaluates feedback importance based on user rating (threshold set at 7).
- Trello: Automatically creates Trello cards for feedback with ratings equal to or above 7, facilitating team tracking and handling.
- NoOp: Performs no operation for feedback rated below 7 to avoid unnecessary processing.
Systems and Services Involved
- Typeform: Form tool for collecting user feedback
- Airtable: Database for structured storage of feedback data
- Trello: Task and project management tool used for feedback follow-up
- n8n: Automation workflow platform enabling integration and automation across systems
Target Users and Value
- Product managers and product teams seeking systematic management of user feedback to enhance product iteration efficiency.
- Customer service and client relationship personnel aiming for rapid response to customer needs and issues.
- Project managers and operations staff leveraging automation tools to optimize workflows and improve team collaboration.
- Enterprises and startups looking to easily establish a closed feedback loop to boost user satisfaction.